Is the Library open?

Welcome back! The Library is now operating under a Browse, Borrow & Go model at this time and observing our Summer Hours:

Mon-Thu: 10 am-8:30 pm
Fri-Sat: 10 am-5 pm
Sun: Closed

What will Library Services Look Like?

The library is following provincial and local guidelines for operating during the pandemic and has implemented a number of changes to enhance the safety of all of our users. 

Your Safety

Your safety is our top priority. That's why you will see physical distancing and directional signage around the building. We are also limiting the number of people in the building at a time to ensure enough space for physical distancing. Please practice physical distancing and follow the signs and directions from staff when entering and using the building.

Please conduct a self-screening for COVID-19 symptoms before visiting the library. If you are feeling ill, please stay home and call the library for assistance.

All staff will be wearing masks and face shields. As per the directive from the Medical Officer of Health, all visitors to the Library must also wear a face covering while in the building, unless exempted. Hand sanitiser is available at various points throughout the building for you to use during your visit. We have also implemented enhanced cleaning protocols, and have installed barriers at service desks.

Please do not bring outside food or drink into the building at this time.

An off-limits area on the first floor has been set aside for quarantining returned materials. Please refrain from entering this area.

 

Available Services

Our Browse, Borrow & Go model allows you to access our library collections to find materials to check out and enjoy at home. Staff will be available to assist you in finding the items you are looking for, recommend titles for you to try, place holds, and welcome you back into our space!

All circulation services, including paying fees, new and updated memberships, and checkout services are available.

Computer Services 

The library has five Public Workstations and one Microfilm station available for public use. Printing and photocopying are also now available. Please note that due to building capacity limitations:

  • Registration is required - pre-booking your internet use is higly recommended. Please speak to staff at the adult information desk or call 519-539-4801 to book your time.
  • All sessions end 30 minutes before closing.
  • Extensions are not permitted.
  • One Express internet stations is available at this time for a maximum of 20 minutes per day.

Find more information on using the library's computers here.
Find more information on photocopying and printing in the library here


 

Can I Return Items to the Library?

Yes. 

When returning items PLEASE:

  • Return loose items (no bags or boxes).
  • Keep your donations at home (for now!).
  • Check the library website frequently for updates.

Important Dates and FAQ

Dates

Mon, July 5, 2021:  The Library returns to the Browse, Borrow, & Go model during Step 2 & 3 of the Reopening Ontario Roadmap.

 

FAQ

Are washrooms available? Yes. The public and accessible washrooms are available for use.

Will curbside pickup continue to be available? As we open our doors once again, we will be ending our curbside hold pickup service. However, if you require pickup service for health/accessibility concerns, please continue to call the library when your holds are ready and we will schedule a pick up time for you.

Are newspapers/study/leisure space available? No. Due to the limited number of patrons we can have in our space at any time, newspapers, study, and leisure spaces are not available. Furniture has been moved and covered. 

Are Library programs happening? YES! We are running dozens of programs right now, just in different ways. Check out the program section of our website for virtual storytimes, kids, teen, and adult programs, as well as Book Clubs and special events! Traditional in-person library programs will return in the future when safe to do so.

Can I access technology help? We encourage patrons who are having challenges accessing our resources electronically to call the library (519-539-4801) during business hours for assistance, or email us your question through the comment form here. You can also Book A Librarian for one-on-one assistance.

When will Library Services go back to normal? The Library continues to follow the guidelines and recommendations made by the Province, Municipality, and local Health Unit. We will continue to add services based on those recommendations, however do not have a specific timeline in place.

pdfLibrary Services During the COVID-19 Pandemic - Library Policy

Browse, Borrow & Go is part of the Library's Pandemic Recovery Plan. View the full plan here.

 

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