Service Alert:

As of 10 pm Sunday, Nov 14, renewal of materials will not be available until Thursday, Nov 18 (exact time t.b.d.) as we make necessary changes to prepare for a new public catalogue launch. We apologize in advance for any inconvenience.

Renew Online

Renewing materials begins by logging in to your account and viewing the items you have Checked Out. Your Checked Out list will show what material you have out and when each item is due. You may select which item(s) you wish to renew by clicking in the check box and selecting the Renew button at the top (or bottom) of the list. Once renewed, you will see the update due dates. If there are any item(s) that cannot be renewed, an information window will appear on the screen indicating the titles and the reasons why they could not be renewed.

Renew By Phone

Customers may renew their materials by phone during regular business hours. Phone the Library at 519-539-4801 and ask to speak to the Circulation Desk. Please note that requests to renew items left on the answering machine will not be accepted.

Renew at a Service Desk

Customers may ask at any of the Service Desks to review their account and renew any items at that time.

Some Items Cannot be Renewed

Reasons why an item may not be renewed include:

  • Item is on Hold for another customer
  • Item is an Express item
  • Item is Short Loan
  • Item is borrowed from another library
  • Item has been renewed the maximum number of times (maximum 5 renewals)
  • Item is long overdue and billed for replacement (these items must be brought to the library for renewal)
  • Item is on loan to a card that has expired
  • Item is on loan to a card that has more than $10.00 in fees.